Refund Policy

1. Key principle

Most travel products are governed by the supplier’s cancellation and refund rules. Airlines, hotels, tour operators, transfer providers, and insurers set their own policies, deadlines, penalties, and eligibility requirements.

2. Planning and service fees

If you purchase a planning/consulting/service fee from Globetrix Tours, it covers time and expertise. Unless we explicitly confirm otherwise in writing, planning/service fees are non-refundable once work begins.

3. Refund eligibility for supplier bookings

Refund eligibility depends on the booking terms (fare type, room rate, package conditions) and the time remaining until departure or check-in. Some bookings are partially refundable, refundable as credit, or non-refundable.

• Refundable: may allow full/partial refund per policy deadlines.
• Credit-based: supplier may issue travel credit instead of cash refund.
• Non-refundable: supplier may deny refunds entirely, even if canceled.

4. Cancellation requests and processing

Refunds, when available, are initiated by canceling the booking under the supplier’s process. Supplier review may be required before a refund is approved. Once approved, payment processors and banks may take additional time to post the refund.

5. Supplier-initiated changes or cancellations

If a supplier changes or cancels a service (for example, schedule changes or operational cancellations), the supplier determines whether you receive a refund, alternative service, or credit. We can assist in requesting available options and collecting confirmations, but we cannot force a supplier outcome.

6. No-shows and missed departures

No-shows (missing flights, transfers, check-ins, excursions) commonly result in full loss of value. Many suppliers treat no-shows as non-refundable regardless of fare type.

7. Incorrect traveler data

Refunds may be denied if traveler details provided were incorrect (name mismatches, expired documents, wrong dates) or if required information was not provided on time.

8. Insurance

Travel insurance may cover certain cancellations or interruptions depending on the policy and reason. Insurance claims are assessed by the insurer, and outcomes depend on the policy terms and documentation.

9. Chargebacks

If you open a payment dispute through a bank/card issuer, it can limit our ability to work with suppliers during the investigation. We recommend contacting us first so we can review the booking terms and attempt resolution through the proper supplier channel.

10. Policy updates

We may update this Refund Policy to reflect changes in supplier practices and operational processes. Updates are effective when posted.